Recent Posts

Why SERVPRO? 24/7/365 Fire Restoration Company

9/24/2020 (Permalink)

Fire damage can occur at any given moment. It typically happens at the most inconvenient time, when you least expect it. If that’s the case, you need a 24/7 fire damage restoration company that’s Here to Help.® We come to your family’s rescue. That’s what we exist for. The heroes at SERVPRO are available 24 hours a day (including holidays), 7 days a week, 365 days of the year. We are here to make the fire damage at your residential or commercial property “Like it never even happened.” 

When you’re on vacation, enjoying the sun, playing in the sand, spending quality family time together on the beach, or, perhaps, when you’re at work giving a presentation, that’s typically when fire damage may strike. And once your neighbor makes that phone call informing you there’s a fire at your home, that’s when everything changes everything. That’s when everything comes to a halt. Again, it tends to occur at the most inconvenient times. No time is ever a good time.

If your home or business is hit with a fire, here are some fire damage emergency tips for you: 

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so you don’t further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator, and prop doors open.
  • Clean and protect chrome with a light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

The experienced and qualified team at SERVPRO is faster to any size disaster. We will get your property back to pre loss condition. We’re committed to responding immediately -- no matter the time of day or night. Did you know a faster response helps prevent secondary damage, and it helps reduce costs? It’s true. That’s why we are big on quick response time. 

SERVPRO Tips: 5 Reasons To Choose SERVPRO For All Of Your Fire Restoration Needs

9/23/2020 (Permalink)

Fire damage can occur in a home at any time in many ways, and the end result, even from a small scale fire loss is charred belongings, damaged structure, and smoke odors.

When choosing a restoration services company to mitigate fire damage in your Valparaiso property, there are a few points to consider.

Qualifications for Cleaning and Restoring Fire Loss

SERVPRO technicians undergo extensive education for cleaning up fire damage. They know cleanup is not a one-size-fits-all undertaking and fibers and surfaces require testing before cleaning, so they use the proper methods. Their training is through the IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in fire and water cleanup and restoration.

Locally Based SERVPRO is available 24/7 and arrives within an hour of your call for fire loss cleanup. Being members of the local community, they know the rules and regulations for the disposal of charred items. As residents, they know the unique things about this part of the state of Indiana.

Advanced Technology

The technicians have access to a diverse array of equipment for cleaning up fire damage. Air quality is a considerable concern, and the removal of odor-causing soot is a priority. They use techniques such as negative air chambers to inhibit the possibility of cross-contamination as well as machinery such as air scrubbers with HEPA filtration for the capture and removal of airborne particles.

Assistance Expediting Insurance Claims

SERVPRO technicians provide an itemized loss inventory to maximize the accuracy and expedite insurance claims for faster reimbursement. The report includes detailed descriptions and photographs of items, including before and after photos.

Odor Control in the Home

There are numerous types of scents left behind after a fire. Soot winds up driven into porous materials, carpet, furniture and even paint on the walls. The technicians know how to prep the property for rebuilding with controlled demolition for the removal of charred items, sealing walls when necessary for the application of fresh paint and neutralization of smoke odors in the home.

SERVPRO of Porter County at (219) 476-1883 is ready to assist the local community with the cleanup and restoration from fire damage and make it, "Like it never even happened."

See more about Valparaiso.

SERVPRO Tips: When your appliances attack

9/11/2020 (Permalink)

Think about the last time your appliances were moved or inspected. Many of us don’t think about the household appliances that we use every single day. For most, they probably become a passing thought about how much wear and tear they are receiving.

Most of the appliances we use to make our everyday lives easier utilize water. This means they are prone to leaks at some point if they are not caught early on. Water damage can sit for ages before you as a homeowner realize. This is why regular inspections are important for prevention.

Inspect These Appliances for Leaks Often

  • Hot Water Heater
    • The lifetime of a hot water heater will typically span 10 to 15 years, but leaks can start much earlier than this. The seals and pipes connected to the hot water heater can often break down, so keeping an eye out for any accumulation both during and after use is a smart move.
  • Refrigerator
    • The rarity with which refrigerators are moved can lead to secret water damage that festers for ages before it is brought to light. A refrigerator’s water lines are typically made from a soft plastic that can easily fail, so checking for leaks behind and under the fridge as part of your annual home maintenance is wise.
  • Dishwasher
    • A dishwasher’s tubing is just as problematic as a refrigerator, but is even more isolated and utilizes far more water. Additionally, homeowner’s insurance often does not cover water damage caused by older models of dishwashers, so regular checks are extremely important to keep up with.
  • Washing Machine
    • Washing machine hoses are some of the most common sources of leaks. Because they are notorious for this, it is recommended that they are inspected at least once a month by homeowners so you can be sure no issues have arisen. In addition to these regular checks, they should be fully replaced every five years in order to prevent hidden deterioration.
  • Air Conditioner
    • The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions, water damage can quickly be caused. Reference your manufacturer’s manual to determine how often your unit should be inspected and serviced—having a professional technician evaluate your machine is the best defense against HVAC-created water damage.

So give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Why SERVPRO? Because all mold is bad mold!

9/3/2020 (Permalink)

One question we often come across from our customers worried about mold growing in their homes is what kind of mold they have or whether they should get the mold tested before having their home or business remediated. There has been a lot of coverage in the media about black mold or stachybotrys chartarum causing many people to be worried about that type of mold they may have in their home or business here in Wichita.

In cases where third party testing isn’t necessary knowing the exact strain of mold growing does not matter because it simply needs to be removed. The type of mold does not change what needs to be done to properly clean and remediate the affected areas. Even if it isn’t Stachybotrys chartarum it can still be harmful. According to the CDC’s information page on mold not only are the mycotoxins produced by some mold toxic but even strains that are not toxic can still provoke an immune system or allergic response from people who are sensitive to mold. Specifically in regards to the necessity of testing the CDC says:

"Current evidence indicates that allergies are the type of diseases most often associated with molds. Since the reaction of individuals can vary greatly either because of the person’s susceptibility or type and amount of mold present, sampling and culturing are not reliable in determining your health risk. If you are susceptible to mold and mold is seen or smelled, there is a potential health risk; therefore, no matter what type of mold is present, you should arrange for its removal."

If you want to prevent mold in your Home or Business the CDC recommends keeping indoor humidity below 50% which you can do with consistent air conditioner or dehumidifiers. Ensure you have adequate ventilation in bathrooms and kitchens (we would also recommend good ventilation in crawlspaces and attics). Use antimicrobial paints, clean bathrooms with mold killing products. DO NOT carpet bathrooms and remove/replace flooded carpets.

Of course with flooded carpets you don’t need to replace them when you call a professional remediator such as SERVPRO to handle your water damage.  We can also help you investigate.

SERVPRO Tips: Avoiding water damage from a failing water heater

9/1/2020 (Permalink)

Water damage from a broken water heater can ruin a home quickly. Fortunately, before they break, these appliances give off warning signs their service life is coming to an end.

Homeowners can avoid water damage from their hot water tank if they pay attention to some of the most common issues that arise before failure, such as:

  • There is only cold water emitted from the tap.
  • The water gets warm but never hot and goes cold quickly.
  • The water heater rumbles or knocks
  • The hot water has a muddy look from the tap.
  • The water from the tank appears to be rusty.
  • You notice a metallic smell or taste, especially when taking a shower or bath.
  • There is noticeable water leaking from the water heater.
  • Your water has a metallic smell or taste.
  • Water is leaking around your water heater.

Expect a Large Amount of Water

A small water tank holds on average around 50 to 60 gallons of water; larger residential sizes run 80-gallons or more. Now, imagine that water on your floor. When the location of the tank is in an upper story in the home, the amount of water on the floor can quickly affect the ceiling and things in lower levels of the house. 

Common Issues to Avoid

Fast extraction is necessary to limit the damage to the home. SERVPRO technicians use their detection equipment to determine if the water is within the floor joists or wall cavities, requiring additional actions such as removal of baseboards or weep holes to assist with drainage. 

At the first sign of water damage, contact SERVPRO! The technicians are available 24/7 to restore your home to its preloss condition, "Like it never even happened."

Why SERVPRO? We are the experts when it comes to cleaning

9/1/2020 (Permalink)

SERVPRO is Here to Help during this time of need!

During this unprecedented time caused by the global pandemic of COVID 19, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning! We are here to help, and are ready to use our expertise, equipment, and experience to help you today!

SERVPRO Tips: What to do after a flood

9/1/2020 (Permalink)

After a flood happens, homeowners may be faced with property losses and damage. Unlike a pipe leak, which is relatively clean water, the cleaning requirements for floodwaters are different. Along with potential black water in the mix, there can also be debris and loosened materials to watch for.

Assessing the Damage

Anything the flood waters touch will need to be addressed. If the flooding is overwhelming, a flood clean professional help you address the problem and provide services to get your home looking “Like it never even happened.” During initial inspection, in addition to checking flooring and walls, check the following for any contact with the waters:

  • Clothing
  • Furniture
  • Carpet
  • Kitchen utensils, plates, cups, etc.
  • Appliances
  • Mattresses
  • Toys

While some of these may be able to be cleaned, such as appliances and furniture, some of them should be thrown away. Things like mattresses and stuffed animals can be difficult to completely clean. If a rug has been saturated more than 24 hours, it may need to be tossed. Any clothes, rugs and furniture should immediately be removed and set out to dry before cleaning.

A Thorough Clean

One of the main cleaning requirements for floodwaters is a good flood disinfectant. It will not only eliminate bacteria, stains, and odors but also help reduce the potential for mold to grow. Once any wet items have been dried, usually for at least 48 hours, the cleaning process can start. Be sure to clean anything that has been in contact with water and remember to take safety precautions during the process, such as:

  • Wear disposable gloves and clothing.
  • Avoid touching the face or eyes.
  • Refresh cleaning solution when it becomes cloudy.
  • Thoroughly wash hands after cleaning.

While cleaning requirements may feel overwhelming on top of all the other stresses from the flooding itself, it’s important to ensure everything is clean. That will ensure any mold or bacteria is stopped in its tracks before becoming an issue down the road.

So give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

SERVPRO Tips: What to do when flooding hits your business

8/30/2020 (Permalink)

A flooding incident has the potential to drive you out of business or force you to start from scratch. It probably took you long to build a customer base and make all the customizations that make clients love your store. Watching as all that disappears in a moment and your customers seek services elsewhere is very disheartening. Help from a professional restoration team can keep your business afloat after commercial flood damage. 

One thing an incident of commercial flood damage affecting your Valparaiso clothes store can create is uncertainty. Even when it is possible to save the store, knowing when normal operations can resume is hard. From site assessment and experience in handling similar situations, our SERVPRO technicians can help estimate the likely restoration timeline. This way, you can inform your customers when to expect the resumption of full services. 

Removing all excess moisture from the premises fast should help save more items. In a clothes shop, the moisture not only affects the building materials but also the clothing items you have in your stock. Such damage can come from exposure to actual water or higher than usual levels humidity. In a moist or heavily humid environment, problems like mold can start developing in less than 48 hours affecting all items made from organic materials, including clothes. Our SERVPRO crews utilize advanced procedures, including making flood cuts and vent holes to remove water. We also have a range of specialized equipment to dry excess moisture, including:

  • Injecti-dry Systems
  • Desiccant Dehumidifiers
  • Venting Box Fans
  • Wall ventilating Systems 

Restoring the shop to its preloss state is necessary. The process might involve rebuilding areas such as floors and parts of walls demolished when removing the floodwaters. Even in cases that do not involve any teardown, resetting contents moved during the flooding can be a tedious process. Our SERVPRO technicians help carry out these finishing steps quickly so that you can resume normal operations faster. 

A flooding incident can push you out of business, but professional assistance can help you recover faster. Call SERVPRO of Porter County at (219) 476-1883 to help. We have the resources to deal with any incident "Like it never even happened."

More about Valparaiso.

SERVPRO Tips: How to deal with torrential rains when they hit your home or business

8/29/2020 (Permalink)

When the sticky, hot air common during the “dog days” of summer collides with a cold front hinting of fall, Portage can be deluged with torrential rain. Areas of the city struggle with stormwater runoff issues, with flash flooding threatening to invade the lower levels of homes in locations with poor drainage history. If your home is the unfortunate recipient of unwanted water because of overland flooding, we can help manage it safely and quickly.

Poorly Maintained Gutters and Downspouts Contribute to Flooding

If it has been some time since your roof drainage system has had attention, clogged gutters and disconnected drains could be making flood damage in Portage more intense. When the system does not guide roof runoff properly, excess water saturates the ground right next to your foundation and can seep inside. The water moves through cracks or even straight through the semi-porous materials like cinder blocks or concrete that form the walls of the foundation. Wet moves to dry, and if the extra water has nowhere else to go, it can force its way inside to flood your basement.

Flood Water Contains Contaminants

Professional mitigation and remediation follow a thorough professional assessment of all aspects of residential flood damage. Our managers and technicians complete comprehensive training developed by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) before working on your project. We master the techniques needed to pump and extract and then contain floodwaters. Our technicians expect that water is contaminated with road and landscaping chemicals, sewage, organic waste such as dead animals and vegetation, topsoil, and silt. Our team follows local regulations when disposing of contaminated fluids, for your health and welfare and also that of the community. We clean and disinfect all affected surfaces with EPA-registered products to inhibit mold and other pathogen growth.

Thorough Structural Drying Must Follow Flood Water Removal

Removing flood waters is just the first step to complete flood damage mitigation and remediation. We follow up with a drying plan designed to return the moisture levels of structural components to normal readings. We use air movers and heaters to facilitate the transfer of absorbed water to vapor. Then we use evaporative or desiccant dehumidifiers to capture the moisture for off-site disposal.

SERVPRO of Porter County is ready to respond if your home suffers flooding from late summer storms. Call (219) 476-1883 day or night, secure in the knowledge that We’re Faster To Any Size Disaster.

Click here to see more of Portage. 

SERVPRO Tips: SERVPRO Can Assist You When Water Damages Your Business

8/19/2020 (Permalink)

SERVPRO responded to a commercial business that was dealing with water damage from a sprinkler system that had malfunctioned. As a result, this high-end retail chain had lost money due to damaged merchandise sustained from the overhead sprinkler system. When the sprinkler system issue had been resolved, SERVPRO technicians arrived to begin the cleanup process. What was done immediately upon walking into the business was gathering up all the merchandise that had been damaged. Our technicians then brought in mops and high-powered vacuums to suck up all the excess water that had collected on the floors throughout the store. Air movers and dehumidifiers were brought in to dry up the moisture to prevent future mold growth from occurring. SERVPRO technicians worked hard to make sure that the water damaged areas were completely dry so that the necessary reconstruction could take place and the business could resume its daily operations. SERVPRO is available 24/7 to handle your water damage emergencies to make it “Like it never even happened.”

Give us a call! We are faster to any disaster and are here to put our equipment, experience and expertise to work for you!